Shipping & Delivery Policy
"The Henry Bespoke Commitment"
At Henry Bespoke, we understand that you are not just buying clothes; you are investing in your family's image. Therefore, our delivery process is designed to be as premium and reliable as the products we create.
1. Dispatch & Quality Assurance
Before any item leaves our studio, it undergoes a final quality check to ensure every detail meets our high standards.
- Processing Time: Orders are generally prepared and dispatched within 24-48 hours after payment receipt (excluding weekends and public holidays).
- Tracking: We ship via trusted high-priority courier partners. Once your order is on its way, we will provide you with a Tracking Link so you can follow its journey online.
2. Signature Packaging
We take great pride in our presentation.
- Protection: Your items—whether they are suits, dresses, or children's wear—are carefully folded and packed in ample-sized, protected boxes to minimize wrinkles and prevent damage.
- The Unboxing: We ensure that opening a Henry Bespoke package feels like receiving a gift. Special care is taken to protect delicate fabrics and accessories.
3. Shipping Fees
Shipping costs include handling, packaging, and postage.
- Calculation: Transport fees vary according to the total weight of the shipment and your delivery address. The exact fee will be clearly displayed at checkout before you finalize your order.
- Advice: We advise you to group your items in one order to optimize shipping costs.
4. Our Guarantee
Your satisfaction is our priority. Unlike standard shipping policies, Henry Bespoke takes responsibility for your package during transit. If your package arrives damaged or if there are any issues upon delivery, please contact our Customer Support team immediately. We are here to resolve any problems and ensure you receive your order in pristine condition.